Greene Bros

Contacts

Address:
21 Bristol Place, Te Rapa, Waikato 3200, New Zealand
Get directions

Website:
greenebrothers.co.nz

Phone number:
+64 7-850 4109

Categories:
Establishment  

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Reviews about Greene Bros

• Leo Kao

  01 May 2019
  ★ ☆ ☆ ☆ ☆
  I took my Dremel 4200 down to Mitre 10 Mega in 15 POLAND ROAD Wairau Valley for repair on the 29/11/2017. The customer service confirmed the tool was working but just the Housing cap was Jammed so i wasn't able to change the head of the Dremel and they sent it off to your company since it was still under warranty also saying it should be done after 10-14 working days. I called into Mitre 10 Mega to see if my items done repairing, finding out that i had to call the service agents Greene Brothers. So I called in and asked the service agent then Found out that the repair would be expensive, because some dust or something got into the Dremel. So I cancelled the repair and wanted to get it back. Few days later I went to pick up my Dremel on the 22/12/2017 but I was shocked Seeing my Dremel in Parts that i cant even assemble because im no expert in these fields. I am Very unsatisfied with this level of Repair service. I sent in an item that is working and when i canceled my repair it came back in parts also charging me $40 for the Inspection Fee. This is the WORST repair service I have ever gotten in my life!!!! For example if you took a car for repair and found out that its too expensive and canceled the repair Service then you found out that your car came back in metal scraps instead of its original shape you have taken it in, ANYONE WOULD BE ANGRY!! I Sent Back for ASSEMBLING and have to wait for another 3-4 weeks since its christmas and new years.
  
  PS: WHY ON EARTH DO I HAVE TO PAY AN INSPECTION FEE WHEN MY ITEM IS STILL IN THE WARRANTY?!?
  
  1 and a half months later after I sent the item in for the reassembling, they couldn't reassemble the Dremel 4200 at the end. I'm very disappointing in this service where i have to call up with mitre 10 to remind you that you couldn't fix the item.
  
  I DO NOT RECOMMEND THIS COMPANY... SLOW, UNRELIABLE AND EXPENSIVE!

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